This page will help you use this website. Click on the letters below to find help when you are on our site. If you need further help or have a question about this website, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out our information request form. 


This website has been designed to support as wide a variety of browsers and operating system combinations as possible. Browsers such as Microsoft Internet Explorer, Mozilla Firefox & Safari or those from other suppliers will allow you to access the site and use the pages but might not display the site as designed, nor provide you with the best experience of using the website. Most browser suppliers will allow you to upgrade for free, either because they don‘t charge for their browser or because you have bought a previous version. To upgrade your browser go to the supplier‘s web site and follow the instructions provided. 


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You can access the home page by clicking on the Care Inspectorate logo or clicking on the "home" link that is located underneath the menu headings. 

Location when browsing

The section name can be found just underneath the horizontal tab area, for instance; "Home > Complaints > Complain about a care service". Each area's menu is colour coded to match the title of the area.

Looking for a particular item

Use the search box at the top right of every page. Enter your query and hit 'enter' or click on the magnifying glass icon. You may find the advanced search more useful to pinpoint your search, by clicking on the "Advanced search" tab. If you still cannot find what you are looking for please contact us. 

Why aren't the links working?

In addition to the website linking to other parts of the site, it also contains links to other organisation's websites. We try to make sure that these links are current and up-to-date however there may be occasions where these links are no longer exist and we have not been notified by the other organisation. If you come across a link that no longer works please let us know by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. 

PDF (portable document format) files

A PDF is a file format that lets you view and print a document exactly as the author designed it. It is an Internet standard for electronic distribution that preserves the look and feel of the original document complete with fonts, colours, images, and layout. To view these documents you need to use a PDF file viewer such as Adobe Reader. To download Adobe reader for free visit 

Section headings

There are several sections on the top of the page and beside the Care Inspectorate logo that are links to the main areas of this website. Further links are down the left of the pages that take you to sub-categories within these main areas. You will also find links throughout the site enabling you to jump directly to different areas of interest. 

Screen Resolution

We recommend the minimum display settings of 1024x768 and 16-bit colour.